Roles & Responsibilities
Manage domestic sales coordination activities and customer communications.
Handle B2B portals, e-marketing activities, bulk email campaigns, and website updates.
Generate and manage inquiries received through online platforms.
Prepare and follow up on quotations, proforma invoices, and customer orders.
Coordinate with clients regarding payments, dispatch instructions, and order status.
Support tendering, bidding, and company registrations with government organizations.
Maintain customer databases, lead tracking sheets, payment records, and MIS reports.
Assist marketing executives by providing customer details and inquiry information.
Manage online customer support through website and B2B platforms.
Conduct primary calling on inquiries and ensure timely follow-up.
Prepare product descriptions and verify order-related documents.
Coordinate with internal departments for order processing and work order release.
Track courier dispatches and confirm receipt with customers.
Ensure proper documentation and maintenance of customer records.
Key Skills Required
Excellent Communication & Presentation Skills
Strong Convincing and Negotiation Skills
Quotation Preparation
Tendering & Bidding Knowledge
Internet Research & Online Marketing
MS Excel and Computer Proficiency
Customer Coordination & Follow-up
Preferred Candidate Profile
Good interpersonal and customer-handling skills.
Ability to work independently and manage multiple tasks.
Strong follow-up and coordination abilities.
Experience in manufacturing or industrial products will be preferred.