Urgent opening For Sales Coordinator (Only Females)

Play Arena

Role and Responsibilities

Communication

Responsible for handling all customer enquiries over telephone and email.

Ensure all enquiries are responded to on the same working day.

Customer Service

Provide information in a calm and patient manner.

Capture the requirements and avoid confusion on the booking calendar.

Reduce the number of missed calls. (No Missed Calls Should be there in the EOD)

Conversion Ratio

Ratio of enquiries received and confirmed bookings.

Upsell wherever possible. Provide alternatives to customers.

Able to negotiate and close the deal.

Database (Kylas CRM)

Responsible for maintaining a database of all such enquiries.

Keep track of regular bookings. Maintain a database of all regulars for the various activities.

Track and update the birthday booking calendar. Ensure a separate database is maintained.

Coordination - Events

Ensure that all the stakeholders or other departments are informed and so that their contribution is on time for all the

events. Avoid any communication gaps/complaints.

Qualifications and Education Requirements

Excellent communication skills with a super positive attitude.

Preferred Skills

Interpersonal skills

Customer orientation

Teamwork

Communication skills

Maintain quality

Takes Initiative

Attention to details

Experience : 2 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Sales Coordinator

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India