guest service: provide excellent customer service to all guests, addressing their needs and inquiries promptly and courteously. ensure a memorable dining experience for patrons.
table management: organize and coordinate table reservations, walk-ins, and seating arrangements to optimize restaurant capacity while maintaining customer satisfaction.
order handling: assist in taking orders from guests, ensure accuracy, and communicate the order details to the kitchen staff promptly. coordinate with the kitchen team to ensure timely delivery of food.
up-selling and specials: promote daily specials, recommend dishes and beverages, and encourage upselling to increase revenue while understanding and respecting guests' preferences.
quality control: ensure that all food and beverages served meet the restaurant's quality standards. address any guest complaints or concerns professionally and resolve issues to their satisfaction.
cleanliness and setup: supervise the cleanliness and organization of the dining area, including tables, chairs, utensils, and other equipment. coordinate with support staff for proper setup and arrangement of tables.