For one of our client, We are looking for a Residential Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Salary: PM
Experience: 6 months to 1 years experience.
Qualification: Certifications like CCNA, MCSE, and others are of great help.
Residential Support Engineer needs to visit clients site and thus travelling will be required in and around the city.
Job Location : Shillong .
candidates can visit jccmss and apply for the post
Experience : 1 - 2 Years
No. of Openings : 1
Education : Diploma, B.C.A, M.C.A
Role : Desktop Support Engineer
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : Male
Job Country : India
1 - 2 Years
1 Openings
1.0-1.5 Lac/Yr
Shillong 
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