Reservation Assistant

Suryavilas Luxury Resort & Spa

Responds to communications from guests, travel agents, Sales team and referral networks concerning reservations arriving by mail and telephoneor through a CRS. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Processes reservations from the sales office, other hotel departments, and travel agents.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH WINHMS EXPERIENCE.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquires and makes reservations as needed.

Makes sure that files are kept up to date.

Maintains a clean and neat appearance and work area at all times.

Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.

Walk around with the client and ensuring that they secure whatever services they are in need of.

Getting information about

Experience : 1 - 5 Years

No. of Openings : 2

Education : Higher Secondary, Vocational Course, Diploma

Role : Reservation Assistant

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India