Opening for Relation Manager

People Facilities LLP

Key Responsibilities:

Maintain Customer Relationship

Build sustainable relationships and trust with customer via open and interactive communication

Regular & timely interaction with the customer via various modes like calls, whatsApp, EDMs etc. as decided per the

business plan

Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)

Perform annual protection review calls as per the timelines

Campaign Calling

Perform Segmented product based campaigns including GLIP, SWP, FWP and others

Ensure that the customers are aware of the offering and do not have any confusion regarding the same

Perform Service Request Calls

Keep records of customer interactions, process customer accounts and file documents

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution

Provide accurate, valid and complete information by using the right methods/tools

Identify and assess customers needs to achieve satisfaction.

Experience : 1 - 6 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Relation Manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India