A Receptionist acts as the first point of contact, managing the front desk by greeting visitors, answering, screening, and forwarding incoming calls, and handling mail. They maintain a professional, organized reception area, schedule appointments, and provide basic information to visitors via phone or email. Key skills include proficiency in MS Office, strong communication, and multitasking.
Key Responsibilities and Duties
Visitor Management: Greeting, welcoming, and directing visitors, clients, and vendors.
Communication: Answering, screening, and forwarding incoming phone calls, as well as managing emails.
Administrative Support: Filing, photocopying, scanning, and managing office supplies.
Scheduling: Maintaining calendars and booking appointments or meetings.
Reception Area Upkeep: Keeping the lobby, waiting area, and front desk tidy and professional.
Security: Monitoring visitor access, issuing badges, and maintaining logbooks.
Mail Handling: Receiving, sorting, and distributing daily mail and deliveries.
Required Skills and Qualifications
Experience: Previous experience as a receptionist, front office representative, or similar role.
Technology: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment like printers and fax machines.
Communication: Excellent verbal and written communication skills.
Soft Skills: Strong, positive, professional demeanor with great customer service skills.
Organization: High organizational and multitasking abilities.