roles and responsibility: -
• orchestrate and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project
• work with the customer to understand their current state processes, goals, and priorities in order to provide implementation strategy, scope, rollout, and staffing recommendations
• communicate effectively and build strong relationships with all project stakeholders, including project sponsors, subject matter experts, and project team members in a timely and consistent manner
• review and monitor project work to ensure forward progress is made and work is completed on time and within budget
• identify, monitor, and communicate project-related risks or issues and mitigation plans including scope changes that may arise during the implementation
• facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas
• ability to understand the organization’s strategic priorities and adapt project timelines and tasks accordingly
• lead onsite and offsite meetings and training events
• work with customer to review and validate application configuration options and lead workflow and process development conversations
• drive data migration activities, including data mapping, validation, and issue resolution
• drive internal projects and process improvement initiatives to completion, ensuring team members stay on track, risks are identified, and issues are resolved in a timely manner
• share and encourage others to share and use the lessons learned from project work in order to identify and implement process improvements
• contribute to our implementation and software documentation
• act as expert resource for product support specialists, business analysis, and other departments in all functional and content areas associated with a project.