Opening For Mystery Shopping Project Manager

About Company:

We're CTRL service, a leading mystery shopping company dedicated to helping businesses elevate their customer service through thorough research and detailed analysis. Were on the lookout for a Project Manager who will be key in overseeing our mystery shopping projects, from the early planning stages all the way to completion.



📍 Country/Time Zone: India

Work Schedule: 6 days per week (day off – Sunday)

Working Hours: 10:00 AM – 7:00 PM, with a ~1-hour lunch break

Annual Paid Leave: 28 calendar days

Overtime: Rare

Business Trips: None

Other Features:

– Prompt responses to colleagues on (within 10 minutes)

– Responses to candidates via messengers and email within 1–3 working hours

💰 Salary + bonuses: (The bonus component is based on the number and complexity of completed projects, and is awarded for each closed review)

🔑 Key Responsibilities:

● Project Planning: Develop comprehensive project plans that include timelines, resource needs, and key milestones.

● Client & Shopper Communication: Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.

● Team Coordination: Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly.

● Quality Control: Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course.

● Data Review: Go through mystery shopping reports, offering actionable insights and recommendations based on findings.

● Project Reporting: Deliver status updates and final reports to clients, emphasizing key findings and outcomes.

● Process Optimization: Identify areas for improvement in how we conduct mystery shopping and suggest better methodologies.

Goals & Outcomes:

● Ensure a 95% project completion rate within the first two months.

● Grow the mystery shopper database by adding at least 100 new candidates every month.

● Adhere to internal standards for managing project documentation and processes.

● Ensure all reports and documentation are submitted accurately and on time.

Process Expectations:

● Respond quickly to communication channels (Telegram, WhatsApp, ) with minimal delays.

● Miss no more than 20% of incoming calls.

● Keep the mystery shopper database up to date and accurate.

● Provide timely, detailed reports as required.

Performance Metrics:

● Project completion rate: 95% or higher.

● Monthly database growth: 100+ new shoppers.

● Adherence to communication and documentation requirements.

✅ Requirements:

● Proven experience in project management, preferably within the mystery shopping or market research industry.

● Strong organizational and communication abilities.

● Capable of managing several projects and deadlines at once.

● Comfortable with data analysis and report preparation.

● Languages: Hindi, English

What We Offer:

● remote work

● 5/2 working day from to

● 28 annual paid leaves.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Project Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Face interview location

  India