job title : quality analyst
position type : full time
salary range : upto 30k
experience : 0 - 5 years
company overview :
we are a dynamic and rapidly growing company specializing in the sale of products with our d2c brand through various online marketplaces, including amazon. our commitment to delivering high-quality products and exceptional customer service has fuelled our success, and we are looking for a dedicated individual to join our team as an quality analyst.
job summary :
the role requires the qa to ensure that processes adhere to predefined standards, meet customer expectations, and continuously improve.
responsibilities:
1. quality monitoring and evaluation: -
�� regularly monitor the operations, products, or services in the field
�� sewing machine testing (product testing).
�� evaluate performance against established quality standards, company policies, and industry regulations.
�� conduct audits and inspections to ensure compliance with quality procedures.
2. process improvement:-
�� identify process defects, or non-conformities.
�� suggest improvements to enhance quality, reduce errors, and optimize productivity.
�� work with supervisors and team leaders to implement corrective actions.
3. training and support:-
�� provide feedback to floor staff about quality issues and train them on best practices to improve performance.
4. reporting and documentation:-
�� maintain accurate records of quality assessments, audits, and corrective actions.
�� prepare reports for management detailing findings, and improvement plans.
5. customer feedback:-
�� analyze customer feedback, complaints, or issues and integrate these insights into quality improvement initiatives.
�� work with customer service teams to resolve quality-related concerns quickly.
skills required:-
�� attention to detail:-
ability to spot inconsistencies, defects, or areas for improvement in products or services.
�� analytical skills:-
strong problem-solving ability to identify root causes and recommend