Voyaze

South Extension, Delhi

On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers productivity Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with product field FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments

Collection manager experience in handing center operation, team management stakeholder management, banking collection , tele collection