Process Executive - Full Time - Freshers

Futurerole INC

0 - 6 Years
50 Openings
1.5 - 3.3 Lac/Yr
Posted today
Face-to-Face interview
Bangalore

Key Skills

Good Communication

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Job Description

Their duties and responsibilities include:

Responding to customer inquiries via phone, email, or chat

Resolving product or service issues by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution

Maintaining customer records by updating account information

Providing feedback on the efficiency of the customer service process

Processing orders, forms, applications, and requests

Keeping customers informed by providing them with updates on issues, solutions, and wait times

Working closely with the product team to understand the product and stay updated on changes

Creating and maintaining detailed documentation of customer interactions and problem-solving actions taken

Conducting customer satisfaction surveys and analyzing feedback to improve services

Escalating unresolved issues to the appropriate internal teams

Experience
0 - 6 Years
No. of Openings
50
Education
Higher Secondary
Role
Process Executive
Industry Type
Manufacturing / Production / Quality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Shivaji nagar, Bangalore

About Futurerole INC

A 6 Year old Bangalore based Recruitment & HR Services company specializing in providing support for recruitment of professionals across BPOs and IT Embedded systems; VLSI; Telecom & Networking; Data Analytics; IOT; Cloud; Hadoop; Bigdata; SAP & ERP; and web technologies like .Net & Java. Our client engagement span verticals and domains like E-com; BFSI; Healthcare; Automotive; Retail; and Manufacturing.

FutureRole the Brand of 'Haruko Consulting Pvt Ltd' was founded in 2012 by Chethan Dev and Om Prakash. Our goal to bring corporate professionalism to the Recruitment industry, and develop a team of high quality recruitment professionals.