over 8+ years of it infrastructure experience with minimum 4+ years of workplace solution experience • proficient in the pre-sales solution process • strong expertise in the microsoft stack including windows 10, ems, azure ad, o365, m365, and windows virtual desktop, service desk, etc. • prior experience leading, costing and implementing workplace services pursuits with technology transformation, managed services and automation components including: m365, office 365 and its components – messaging, ms teams, yammer, onedrive etc., windows 10 migration, sccm, intune, mdm, vdi (citrix & vmware), xenapp, appv, byod, chabot, application packaging, application compatibility testing, pc backup, digital workplace, evergreen workplace environments and service management processes • experience with cloud-delivered solutions for workplace such as m365, o365, ms teams, and g-suite. • understanding of workplace support models and enabling tools and technologies such as analytics, automation, and ai • experience/awareness of licensing and cloud subscriptions • must be well versed in and have experience of it policies and procedures and technology standards • passionate, persuasive, articulating workplace services concepts and solutions, capable of quickly establishing customer interest & credibility attributes