- Key Responsibilities:
1. Check passports of travelers: Verify the identity details and travel documents of passengers before allowing them to board their flights.
2. Ensure compliance with regulations: Follow the guidelines and regulations set by aviation authorities and ensure that all passengers meet the necessary requirements for travel.
3. Assist passengers with inquiries: Answer questions and provide assistance to travelers regarding passport issues or concerns.
4. Maintain security protocols: Adhere to security protocols and procedures to ensure the safety and security of all passengers and staff.
5. Collaborate with team members: Work closely with other staff members to ensure smooth operations and efficient passport checking process.
- Required Skills and Expectations:
1. Good communication skills: Ability to communicate clearly and effectively with passengers and colleagues.
2. Attention to detail: Must be detail-oriented and able to accurately verify passport information.
3. Customer service skills: Excellent customer service skills to assist passengers and address their concerns courteously.
4. Knowledge of airport operations: Understanding of airport processes and procedures related to passport checking.
5. Ability to work under pressure: Capable of handling a high volume of passengers and working efficiently in a fast-paced environment.