We are seeking a dedicated Passenger Service Agent to assist travelers and provide excellent customer service. This role is based in Howrah, India, and is open to candidates with 0 to 4 years of experience. A minimum educational requirement is a pass in the 10th grade.
Key Responsibilities:
- Check-in Assistance: Help passengers with the check-in process, ensuring all necessary documents are verified and processed efficiently.
- Baggage Handling: Provide support in managing passenger baggage, including checking, tagging, and directing to the appropriate areas for claim.
- Customer Inquiry Resolution: Address and resolve any questions or concerns from passengers regarding their travel plans, ensuring a smooth experience.
- Information Provision: Share detailed information about travel schedules, flight statuses, and other travel-related inquiries to keep passengers well-informed.
- Coordination with Other Staff: Collaborate with airline staff, security, and other departments to ensure all aspects of passenger travel are well managed and coordinated.
Required Skills and Expectations:
Candidates should possess excellent communication skills to effectively interact with passengers. Strong problem-solving abilities are crucial to assist travelers with various issues that may arise. A friendly and approachable demeanor is essential for creating a positive atmosphere for passengers. Basic computer skills are necessary to manage check-in systems and access flight information. Applicants should be punctual, reliable, and capable of working in a team-oriented environment.
Experience
0 - 4 Years
No. of Openings
30
Education
10th Pass
Role
Passenger Service Agent
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 30 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, PF, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab
Face Interview Location
kolkata mintopark