Operations Manager

Callarity Private Limited

dear candidate,

greetings from callarity,

we are hiring operations manager for our bpo company!

permanent work from home

salary - 40,000-45,000 per month

responsibilities:

1. handle the domestic bpo sale process. (preferably with sales background)

2. do regular (daily / weekly / monthly) performance evaluation with the team members

3. set clear team goals and kpis

4. oversee day-to-day teams operation and performance and ensure it is achieved on a regular basis

5. supervise and motivate staff to perform their best

6. coach and support new and existing team leaders/ associates

7. communicate with clients and evaluate their needs

8. person should have sound knowledge of excel and formulas

9. give timely and real time feedback with a view towards improving operational and individual efficiency.

10. ability to perform multi tasks and adjust quickly in short time frames.

11. candidate should have clear concept of controlling attrition/shrinkage

desired candidate:

1. graduate/pg with 6+ years of overall experience with at least 2-3 years in operations in a bpo

2. candidate must be comfortable to work in flexible hours.

3. must possess strong communication, interpersonal, sales experience and influencing skills.

4. excellent skills in excel is a must, should be comfortable with reports, dashboards and share insights from data to improve the process.

5. you have a great analytical mind and attention to detail, reporting and sharing insights should be one of you strong forte.

6. should have handled a team of 4-5 tls.

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Operations Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home