Operations Coordinator

SAFFRON CONSULTANCY SERVICES(SCS)

OVERVIEW OF ROLE

A Team Assistant works collaboratively with the assigned Indian based Production Team/Teams and an

Australian based Client Service Coordinator to attend to all necessary client service and administrative

requirements relating to the portfolio of clients those teams are responsible for.

A Team Assistant must have excellent verbal and written English communication skills as a large component of

the role relates to dealing with the administrative component of all client workflows.

A Team Assistant must have exceptional organisational skills as they are required to balance and manage

multiple important Administrative tasks at one time.

A Team Assistant provides a single point of contact for all client administrative matters relating to a portfolio of

clients linked to one of our operating locations.

In performing their role a Team Assistant must always be strive to deliver excellent team and client service.

While operating as part of a team, a Team Assistant takes direction of operating procedures from the Director

Admin & Finance and Director Operations to ensure all Team Assistants operate in a consistent manner.

KEY RESPONSIBILITIES

TEAM

Provide team support and client administrative assistance to the assigned Indian Production Team/Teams and an

Australian Operating Location/Locations working collaboratively with the Australian based Client Service

Coordinator. Tasks include but are not limited to:

Maintaining client database including additions, deletions and changes as needed,

Dealing with all client correspondence, including responding as required,

Monitoring workflow and workflow system,

Monitoring performance to agreed weekly workflow outcomes,

Scheduling annual work to meet client needs and achieve efficient resource management,

Preparing checklist of information,

Reviewing and checking client documents,

Preparing the first draft of a job budget,

Preparation of Engagement Letters and Final Packs for clients,

Experience : 5 - 10 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Operations Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India