Operations Coordinator

Saffron Consultants

overview of role

a team assistant works collaboratively with the assigned indian based production team/teams and an

australian based client service coordinator to attend to all necessary client service and administrative

requirements relating to the portfolio of clients those teams are responsible for.

a team assistant must have excellent verbal and written english communication skills as a large component of

the role relates to dealing with the administrative component of all client workflows.

a team assistant must have exceptional organisational skills as they are required to balance and manage

multiple important administrative tasks at one time.

a team assistant provides a single point of contact for all client administrative matters relating to a portfolio of

clients linked to one of our operating locations.

in performing their role a team assistant must always be strive to deliver excellent team and client service.

while operating as part of a team, a team assistant takes direction of operating procedures from the director –

admin & finance and director – operations to ensure all team assistants operate in a consistent manner.

key responsibilities

team

provide team support and client administrative assistance to the assigned indian production team/teams and an

australian operating location/locations working collaboratively with the australian based client service

coordinator. tasks include but are not limited to:

• maintaining client database including additions, deletions and changes as needed,

• dealing with all client correspondence, including responding as required,

• monitoring workflow and workflow system,

• monitoring performance to agreed weekly workflow outcomes,

• scheduling annual work to meet client needs and achieve efficient resource management,

• preparing checklist of information,

• reviewing and checking client documents,

• preparing the first draft of a job budget,

• preparation of engagement letters and final packs for clients,

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Operations Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home