Operational Manager

Info G innovative Solutions

job description

position summary:

as an operations manager at info g innovative solutions, you will be the driving force behind the seamless execution of diverse client projects across data annotation, transcription, and data collection. this role requires an experienced, hands-on leader who can adapt to dynamic business demands, set up operational frameworks from scratch, and ensure high-quality, timely delivery across multiple project types.

project execution and delivery ownership

mentor and manage operational teams

set up scalable, project-specific workflows and sops

ensure client satisfaction and delivery quality

collaborate closely with business development to enable project conversion

project areas exposure:

annotation projects: image, video, audio, text, and 3d data labeling

language projects: transcription (speech/text), translation (human & machine-aided)

data collection: field data gathering, user-generated content sourcing

generative ai: prompt creation, evaluation, and llm data prep (preferred)

key responsibilities:

� act as the operations lead for all client projects, ensuring smooth execution across domains like annotation, transcription, and collection.

� set up and maintain efficient sops, project trackers, and delivery pipelines based on the project type.

� lead operational planning, resource allocation, and capacity forecasting for each project.

� collaborate closely with the business development to translate client needs into executable plans.

� build and mentor teams of smes, tls, and annotators; conduct onboarding and training as needed.

� handle project escalations, risk mitigation, and quality control independently.

� drive continuous improvement initiatives across process, productivity, and quality.

� prepare reports, delivery documentation, and client updates; support audits and client reviews.

key performance indicators (kpis):

� successful and timely execution of diverse project types

� sop setup and standardization across new project lines

� delivery quality and client satisfaction scores

� efficiency in project ramp-up and team readiness

� smooth cross-functional collaboration with bd, hr, and tech

required skills & qualifications:

� bachelor��s or master��s degree in business, technology, or related field

� 6��8 years of total experience, with at least 4��5 years in operations for data/ai/language services

� proven experience handling projects in annotation, transcription, and language data domains

� strong knowledge of operational planning, team management, and delivery metrics

� excellent communication and coordination skills with cross-functional teams

� ability to work in fast-paced environments with agility and ownership

� exposure to generative ai, llm data projects, or multilingual data workflows is a plus

languages: tamil (oral�communication must), english, hindi (good to have)

job location:�salem/erode

job types: full-time, permanent

benefits:

provident fund

schedule:

day shift

weekend availability

supplemental pay:

overtime pay

performance bonus

yearly bonus

experience:

total: 6 years (preferred)

relevant: 4 - 5 years in operations for data/ai/language services

work location: in person

• Experience

  6 - 8 Years

• No. of Openings

  5

• Education

  B.C.A, B.B.A, B.Sc, B.E, B.Tech, M.A, M.C.A, M.B.A/PGDM, M.Sc, M.Tech

• Role

  Operational Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  293/4, MG Rd, New Fairlands, Alagapuram Periyaputhur, Salem, Tamil Nadu 636016