Operational Manager

Job description

Position Summary:

As an Operations Manager at Info G Innovative Solutions, you will be the driving force behind the seamless execution of diverse client projects across data annotation, transcription, and data collection. This role requires an experienced, hands-on leader who can adapt to dynamic business demands, set up operational frameworks from scratch, and ensure high-quality, timely delivery across multiple project types.

Project execution and delivery ownership

Mentor and manage operational teams

Set up scalable, project-specific workflows and SOPs

Ensure client satisfaction and delivery quality

Collaborate closely with Business Development to enable project conversion

Project Areas Exposure:

Annotation Projects: Image, Video, Audio, Text, and 3D Data Labeling

Language Projects: Transcription (speech/text), Translation (human & machine-aided)

Data Collection: Field data gathering, user-generated content sourcing

Generative AI: Prompt creation, evaluation, and LLM data prep (preferred)

Key Responsibilities:

� Act as the operations lead for all client projects, ensuring smooth execution across domains like annotation, transcription, and collection.

� Set up and maintain efficient SOPs, project trackers, and delivery pipelines based on the project type.

� Lead operational planning, resource allocation, and capacity forecasting for each project.

� Collaborate closely with the business development to translate client needs into executable plans.

� Build and mentor teams of SMEs, TLs, and annotators; conduct onboarding and training as needed.

� Handle project escalations, risk mitigation, and quality control independently.

� Drive continuous improvement initiatives across process, productivity, and quality.

� Prepare reports, delivery documentation, and client updates; support audits and client reviews.

Key Performance Indicators (KPIs):

� Successful and timely execution of diverse project types

� SOP setup and standardization across new project lines

� Delivery quality and client satisfaction scores

� Efficiency in project ramp-up and team readiness

� Smooth cross-functional collaboration with BD, HR, and Tech

Required Skills & Qualifications:

� Bachelor-s or Master-s degree in Business, Technology, or related field

� 6-8 years of total experience, with at least 4-5 years in operations for data/AI/language services

� Proven experience handling projects in annotation, transcription, and language data domains

� Strong knowledge of operational planning, team management, and delivery metrics

� Excellent communication and coordination skills with cross-functional teams

� Ability to work in fast-paced environments with agility and ownership

� Exposure to Generative AI, LLM data projects, or multilingual data workflows is a plus

Languages: Tamil (oral�communication must), English, Hindi (Good to have)

Job Location:�Salem/Erode

Job Types: Full-time, Permanent

Benefits:

Provident Fund

Schedule:

Day shift

Weekend availability

Supplemental Pay:

Overtime pay

Performance bonus

Yearly bonus

Experience:

total: 6 years (Preferred)

Relevant: 4 - 5 years in operations for data/AI/language services

Work Location: In person

• Experience

  6 - 8 Years

• No. of Openings

  5

• Education

  Post Graduate (M.A, M.C.A, M.B.A/PGDM, M.Sc, M.Tech)

• Role

  Operational Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  293/4, MG Rd, New Fairlands, Alagapuram Periyaputhur, Salem, Tamil Nadu 636016