Operational Manager

Info G innovative Solutions

job description

position summary:

as an operations manager at info g innovative solutions, you will be the driving force behind the seamless execution of diverse client projects across data annotation, transcription, and data collection. this role requires an experienced, hands-on leader who can adapt to dynamic business demands, set up operational frameworks from scratch, and ensure high-quality, timely delivery across multiple project types.

project execution and delivery ownership

mentor and manage operational teams

set up scalable, project-specific workflows and sops

ensure client satisfaction and delivery quality

collaborate closely with business development to enable project conversion

project areas exposure:

annotation projects: image, video, audio, text, and 3d data labeling

language projects: transcription (speech/text), translation (human & machine-aided)

data collection: field data gathering, user-generated content sourcing

generative ai: prompt creation, evaluation, and llm data prep (preferred)

key responsibilities:

act as the operations lead for all client projects, ensuring smooth execution across domains like annotation, transcription, and collection.

set up and maintain efficient sops, project trackers, and delivery pipelines based on the project type.

lead operational planning, resource allocation, and capacity forecasting for each project.

collaborate closely with the business development to translate client needs into executable plans.

build and mentor teams of smes, tls, and annotators; conduct onboarding and training as needed.

handle project escalations, risk mitigation, and quality control independently.

drive continuous improvement initiatives across process, productivity, and quality.

prepare reports, delivery documentation, and client updates; support audits and client reviews.

key performance indicators (kpis):

successful and timely execution of diverse project types

sop setup and standardization across new project lines

delivery quality and client satisfaction scores

efficiency in project ramp-up and team readiness

smooth cross-functional collaboration with bd, hr, and tech

required skills & qualifications:

bachelors or masters degree in business, technology, or related field

68 years of total experience, with at least 45 years in operations for data/ai/language services

proven experience handling projects in annotation, transcription, and language data domains

strong knowledge of operational planning, team management, and delivery metrics

excellent communication and coordination skills with cross-functional teams

ability to work in fast-paced environments with agility and ownership

exposure to generative ai, llm data projects, or multilingual data workflows is a plus

languages: tamil (oralcommunication must), english, hindi (good to have)

job location:salem/erode

job types: full-time, permanent

benefits:

provident fund

schedule:

day shift

weekend availability

supplemental pay:

overtime pay

performance bonus

yearly bonus

experience:

total: 6 years (preferred)

relevant: 45 years in operations for data/ai/language services

work location: in person

• Experience

  6 - 8 Years

• No. of Openings

  5

• Education

  B.C.A, B.B.A, B.Sc, B.E, B.Tech, M.A, M.C.A, M.B.A/PGDM, M.Sc, M.Tech

• Role

  Operational Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  293/4, MG Rd, New Fairlands, Alagapuram Periyaputhur, Salem, Tamil Nadu 636016