Assistant Manager Operations

Selections Sourcing

Salary Upto - 6 LPA

Shift - Day

Responsibilities:

The person will be responsible for smart result-oriented management of the collections write-off portfolio credit cards of the Company.

The incumbent will ensure implementation of credit policies and risk management strategies for effective portfolio management.

Demonstrates good understanding and exposure to credit cards collections

Managing agencies / tele-calling team to help improve resolution rates for pre-write-off accounts and money collection on write-off/180+ cases.

Meet allocated budgets and benchmarks for the team.

Designs and improves processes to improve cash flows and reduce

Actively assists in development and management of portfolio MIS for effective portfolio tracking as well as identifying mapping risk triggers to assist the business in achieving the optimum risk reward equation.

Development and management of outsourced collection agencies for optimal results at the best cost.

Implementation and management of all compliance regulatory and other customer experience related norms during execution.

Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements.

Leverage alternate resolution mechanisms including legal to maximize

Create and manage a robust tele-calling strategy.

Undertake regular timely agency reviews/tele-calling team reviews to help increase engagement levels and improving upon performance

Experience : 5 - 8 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Operation Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India