Operation Manager

Prepares call center performance reports by collecting and analyzing call agents’ data.

Evaluates individual performance reviews and overall team effectiveness with upper management.

Helps call agents with challenging customer service issues.

Monitors team performance and provide tools if necessary.

Determines call center operational strategies by evaluating team results and objectives.

Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

Meets financial targets by estimating performance requirements and preparing annual budgets.

Presents monthly and annual call center action plans and objectives.

• Experience

  3 - 4 Years

• No. of Openings

  3

• Education

  Graduate (B.B.A, B.C.A, B.Com)

• Role

  Operation Manager

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office