Operations Manager

Ornet Beauty Pvt Ltd

Gush Beauty - Operations manager

Who are we?

We are a clean, fuss-free beauty brand committed to providing our consumers with the best possible products, without cutting corners.

Roles and Responsibilities :

1. Ensuring that all the B2C orders received from our website, marketplaces, etc.

are dispatched within 24-48 hours.

2. Monitoring the delivery TAT of the orders that have been breached and

escalating to the respective courier partner.

3. Speak with customers for all those orders that have been marked RTO in the last

24-48 hours to verify the RTO reasoning.

4. Work closely with customer support and experience team to address customer

escalations related to delivery concerns - late delivery, on hold delivery, reverse

pick ups, etc.

5. Maintain a tracker for all things shipping - delivery status, RTO, cost per order,

etc.

6. Study the NDR reports everyday and instruct the action to be taken.

7. Work aggressively to reduce RTO with the larger operations team and execute

the plan of action.

Job Requirements

1-3 years of work experience.

Proficient in verbal and written communication . English and Hindi.

Comfortable speaking over the phone for multiple hours in the day.

Ability to multi-task, prioritize, and manage time effectively.

Is analytical and can extensively work on MS-excel.

Possesses collaboration, and problem-solving skills.

Experience : 1 - 7 Years

No. of Openings : 01

Education : Advanced/Higher Diploma, Professional Degree

Role : Operation Manager

Industry Type : Advertising / MR / PR / Events

Gender : [ Male / Female ]

Job Country : India