Ø Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ø Call customers with overdue accounts.
Ø understand and explain benefits of repayment and credit history of customer.
Ø Correct customer misunderstanding on product policy and terms.
Ø Set up payment plan and follow-up schedule.
Ø Educate customer on consequences for late payment.
Ø Escalate difficult or unusable case to team leaders.
Ø Provide feedback on reason for default to team Leader.
Experience
0 - 4 Years
No. of Openings
15
Education
Diploma
Role
Operation Executive
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office