Network Engineer

ACT Fibernet

1. Complete Field Work. (Broadband Installation & Fault Repair process)

2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)

Most Expected issues in network would be:

1. Service issue due to Fiber Cut/Copper Cut

2. Service issue due to improper Router Configuration

3. Crimping Issues

4. He should meet the daily targets given by the team leader.

5. Fiber splicing is involved

proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.

Roles & Responsibilities:

1. Assume overall responsibility for ensuring % Customer Uptime

2. Ensure that the switches in the network are maintained as per norms

3. Ensure support for timely connectivity for all the cross functional teams

4. Maintain the network database and submit the required report to the reporting manager on regular intervals

5. Attend customer complaints on field and give quality resolution within the TAT

6. Provide timely resolution of technical complaints through analysis/ trouble shooting

7. Monitor NMS through relevant application and take appropriate action based on the events

8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

9. 100% compliance on safety and cardinal rules

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level

Experience : 0 - 1 Years

No. of Openings : 30

Education : Higher Secondary, Secondary School, Diploma

Role : Network Engineer

Industry Type : Telecom / ISP

Gender : Male

Job Country : India