ACT Fibernet

Queens Road, Bangalore

Purpose of the RoleResponsible for meeting sales target through the Assigned Projects, geographical and overall account management of the acquired clientsRole Description1. Responsible to Enterprise solution sales (Leased line, Managed wi-fi, SD WAN, etc..)2 Generating Own leads by way of weekly activities in Corporate Segment.3. Submitting Daily call reports to Reporting Manager.4. Expertise in Telecom Sales/ Solution Selling/ Telecom Products5. Make sure the brand visibility across all the assigned projects6. Coordinating with cross-functional teams to resolve the acquired customer issue, provide faster resolutions and driving CSAT.Key Result AreasRole is responsible for acquiring new clients for business growth with clear focus on Revenue enhancement.Desired Skills and Competencies:Ability to InfluenceCustomer SensitivityExecution Excellence/Do it RightFunctional ExpertiseSituation HandlingEnterprise solution sellingKey Account managementHardware/Network SalesTelecom DomainStrong communication and interpersonal skills

Purpose of the RoleTo ensure collection efficiency, contributing to company's overall growth. Role Description1. Responsible to call customer and remind for payment.2. Responsible to act as a bridge between field executives and team leaders3. Responsible for constantly follow up Arrears payment4. Work consistently to rectify billing error5. Responsible for Analysis and feedback of unpaid accounts6. Follow up for reactivation of inactive accounts.Key Result Areas To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.

1. Complete Field Work. (Broadband Installation & Fault Repair process) 2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)Most Expected issues in network would be:1. Service issue due to Fiber Cut/Copper Cut2. Service issue due to improper Router Configuration3. Crimping Issues4. He should meet the daily targets given by the team leader.5. Fiber splicing is involved6.Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.Roles & Responsibilities:1. Assume overall responsibility for ensuring 99.99% Customer Uptime2. Ensure that the switches in the network are maintained as per norms3. Ensure support for timely connectivity for all the cross functional teams4. Maintain the network database and submit the required report to the reporting manager on regular intervals5. Attend customer complaints on field and give quality resolution within the TAT6. Provide timely resolution of technical complaints through analysis/ trouble shooting7. Monitor NMS through relevant application and take appropriate action based on the events8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required9. 100% compliance on safety and cardinal rules10. Responsible for process adherence11. Provide structured feedback to management to provide permanent solutions to improve service level

Purpose of the RoleResponsible for meeting sales target through the Assigned ProjectRole DescriptionSell company products / services to targeted customers in the assigned area of the branchAttend all enquiry calls with in TATGenerating Own leads by way of Door to Door activity & Through Cold calls in the assigned areaSubmitting Daily call reports to branch Sales In chargeConducting weekly BTL activity through Kiosk activity / Leafleting / Boucher Distribution inside the assigned apartments etc.Conducting & participating in on Ground activity / Group activity to counter competitionGenerating sales from Low Utilized Element with in the assigned area to maximize Capacity utilizationAssist Branch Sales In charge in the preparation of Sales plan for the areaKey Result AreasRole is responsible for acquiring new clients for business growth and maximize the profits of the organisation by meeting the required sales target