Manager CRM

• Team Handling experience

• Handle escalation and set process flow for team to follow and track with visible reports

• Excel and PPT skills required to present to management CRM dash board and key business indicator

• Build customer relationships with Existing Members

• Manage customer communication both - Oral & Written

• Resolve customer issues within TAT

• Improve customer care by giving better service to the members

• Graduate / Post graduate from renowned university.

• Collaborate with internal teams (., sales, Managers, senior managers) to address customers’ needs

• Communicating with customers to ensure a positive experience with the company's services.

• Expand customer base by guiding team members towards upselling and thereby impacting revenue generation

Required Skill

• Experience

  5 - 7 Years

• No. of Openings

  1

• Education

  Graduate (B.Com, Certificate/Diploma/Others)

• Role

  CRM Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office