Lead WFM

Diya Systems

5 - 10 Years
2 Openings
Not Disclosed
Mangalore

Key Skills

Lead WFM Workforce Management Cycle People Management Walk In

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Job Description

Job Title: Lead WFM (scheduling,Forecasting,Planning)

Location: Mangalore, Karnataka

Eligibility: Minimum 5+ years of experience in WFM and + years in team handling

Tools: Any eWFM tool experience is must (Genesys, IEX Total View, Aspect, and Blue Pumpkin etc.)

Job description:

Effective workforce management cycle

Experience in handling and implementing WFM solutions to the new projects

Process of forecasting and improving the forecast accuracy

Describe the impact of seasonality and week of month factor on forecasting

Long term and short term planning (Forecasting and resource requirements)

Ideal staffing model review (Weekly)

Account level performance (SLA, Volume, AHT and staffing)

Attrition and shrinkage management

Attend weekly meeting with the OPS and the team

People management (For leaves, assigning works etc.)

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Experience : 5 - 10 Years

No. of Openings : 2

Education : Professional Degree

Role : Lead WFM

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Diya Systems

Diya Systems (ISO 9001 - 2008) is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe.
We started our operations in 2001 and consist of 2000+ professionals today. We are the largest IT/ ITES Company based out of Mangalore, Karnataka.
Our headquarters are in Mangalore, India and we provide custom application development services, customer and technical support, business process outsourcing, website development, IT infrastructure services and more. You can visit www.diya.net for more details.