Company: Client of Capricorn HR Consultancy, Leading International BPO
Experience: Relevant experience in respective positions
Real Time Analysts
Key Skills : bpo executive,customer care executive,customer support executive,customer services,inbound calls...
You Will Get Involved In A Broad Range Of The Genesys Applications Including Inbound/Outbound Voice, Multi-Media, Open-Media, Gvp And Wfm.
-Key Genesys Skills:
-Genesys Framework, Routing And Reporting
-Genesys Info Mart And Interactive Insi...
Key Skills : o genesys framework,routing and reporting,o sip and gvp,o outbound solution,o genesys wfm,o softphone applications,o third party integration using...
1. Handling a team of 5 to 7 team leads
2. Operational Management: Managing the floor, adherence to schedule.
3. Knowledge of Work Force Management
4. Analyze past volume and staffing patterns and plan staffing based on the forecast provided by th...