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Lead WFM Jobs

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Lead WFM

Diya Systems

  • 5 - 10 yrs
  • Mangalore
Lead WFM Workforce Management Cycle People Management Walk in
Job Title: Lead WFM (scheduling,Forecasting,Planning)Location: Mangalore, KarnatakaEligibility: Minimum 5+ years of experience in WFM and 1.5+ years in team handlingTools: Any eWFM tool experience is must (Genesys, IEX Total View, Aspect, and Blue Pumpkin etc.)Job description:Effective workforce management cycleExperience in handling and implementing WFM solutions to the new projectsProcess of forecasting and improving the forecast accuracyDescribe the impact of seasonality and week of month factor on forecastingLong term and short term planning (Forecasting and resource requirements)Ideal staffing model review (Weekly)Account level performance (SLA, Volume, AHT and staffing)Attrition and shrinkage managementAttend weekly meeting with the OPS and the teamPeople management (For leaves, assigning works etc.)kayak
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ASSISTANT TEAM LEADER WFM US SALES MNC JMD MEGAPOLIS SOHNA RD GURGAON DELHI NCR

Capital Placement Services

  • 2 - 8 yrs
  • 7.0 Lac/Yr
  • Gurgaon
BPO BPO Executive WFM WFM Analyst Lead WFM WFM Executive Assistant Manager WFM Sales Team Management Team Handling Team Leading Floor Management Team Leader Team Coordination Walk in
Responsible for managing and uploading data on our software.Responsible for managing the cold calling team.Should act as an assistant to the Manager.Should be well versed with MS-Excel and gsheets.Should be able to prepare and analyse reports.Should be able to contact 3rd parties in order to do process improvement as and whenever needed.Desired Candidate ProfileAlso on whatsappMust be exposure of International BPOShould be well versed with MS-Excel and gsheets.
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