Interview For IT Support Executive || B.A - Freshers

Flight2sucess Immigration Llp

major roles and responsibilities

provide technical support

assist end-users in resolving hardware, software, and network issues through in-person, phone, or remote support.

install and configure systems

set up desktops, laptops, printers, operating systems, and standard applications for new and existing users.

troubleshoot hardware and software problems

diagnose and fix issues related to operating systems, applications, and peripheral devices (printers, scanners, etc.).

monitor and maintain it infrastructure

ensure the smooth operation of servers, network devices, and system performance across the organization.

user account management

create, modify, and deactivate user accounts in active directory, email systems, and other business applications.

manage it helpdesk tickets

track and resolve it support requests using a ticketing system (., servicenow, jira, zendesk) within slas.

perform regular system updates and backups

apply patches, updates, and ensure data backup processes are in place and functioning correctly.

support network connectivity

troubleshoot lan/wan, wi-fi, vpn, and other connectivity issues for local and remote users.

document it procedures

maintain documentation of system configurations, troubleshooting steps, and it asset inventory.

ensure it security compliance

follow company policies for data protection, antivirus updates, and user access control to maintain it security.

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  B.A, B.C.A, B.B.A, Any Bachelor Degree

• Role

  IT Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office