A2P Mobility Solutions

Ambernath East, Thane

Production support IT support engineer providing 24 /7 expert technical support and consultation for Windows based operating systems. Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware. Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staffResponsibilities: Manage multiple database, http, ftp, and mail servers Install, configure, maintain, and upgrade server software Install and configure off-the-shelf applications Oversee security issues and backup plans Support and maintain legacy platforms Acquire new platforms as needed Develop and refine support team escalation procedures Work towards platform hardware/software standardization Bridge web and in house hardware. Report on current and projected status of all platforms Interact with in-house staff and management as well as outside consultants, vendors, and support teams. Participate in long-term strategic decision-making regarding web activities. Taking ownership of technical issues, and working with our development group to resolvemore advanced issues when necessaryAdditional responsibilities include: Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required Supporting internal / external IT related issues Work with a team to automate management tasks, streamline processes