job description
it support executive
duties and responsibilities
• install and configure software and computer systems.
• troubleshoot and resolve issues with software or hardware.
• walk colleagues through steps to help them resolve their technical problems.
• maintain procedures and reports that provide technical support to the entire organization.
• analyze records and logs to spot underlying trends and potential issues.
• support the implementation of new solutions or applications.
• establish accounts for new users and assist with password or login problems.
• test, evaluate, and make decisions about new technology for the business.
• participate in business-wide meetings to provide insight into technical requirements.
requirements and qualifications
• associate’s or bachelor’s degree in computer science or a related field.
• 2+ years of experience in a technical support role.
• certifications are preferred, but not required.
• working knowledge and expertise with a variety of software, hardware, and applications.
• willingness to solve complicated problems and see projects through to completion.
• analytical skills to study problems and records and identify solutions.
• team-oriented attitude to help other colleagues and departments with technical problems.
• strong interpersonal communication and relationship-building skills.
• ability to manage time and effectively prioritize numerous projects at one time.
• comfortable working in rotational shifts