International Telecaller

Urvi savla

Responsible to receive in-bound and make out-bound calls to connect with JCI customers

Obtain and evaluate all the relevant data to handle complaints and inquiries

Analyze customer behavior and set frequency of call penetration

Responsible for collection activities of all the active cusotmers for North America & Canada region

Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints

Following up complicated customer calls where required

Maintain automated call logs and proactively remind the customers of their account status

Support cusotmers sharing Invoice copies and SOAs basis the requirement

Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments

Maintain work efficiently and respond quickly to customer inquires

Recording details of comments, inquiries, complaints, and actions taken in JCI Collection Tool

Identifying, escalating priority issues, and reporting to the high-level management

Experience : 3 - 9 Years

No. of Openings : 10

Education : Higher Secondary, B.A, B.C.A, B.B.A, B.Com

Role : Telecaller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India