International Telecaller

Urvi savla

3 - 9 Years
10 Openings
3.0 - 9.0 Lac/Yr
Face-to-Face interview
Gurgaon

Key Skills

International Voice Process Customer Care Executive Customer Support Executive Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive Walk in

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Job Description

• responsible to receive in-bound and make out-bound calls to connect with jci customers

• obtain and evaluate all the relevant data to handle complaints and inquiries

• analyze customer behavior and set frequency of call penetration

• responsible for collection activities of all the active cusotmers for north america & canada region

• manage collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints

• following up complicated customer calls where required

• maintain automated call logs and proactively remind the customers of their account status

• support cusotmers sharing invoice copies and soa’s basis the requirement

• responsible for the continuous on call support for customers to fulfill their needs in making smooth payments

• maintain work efficiently and respond quickly to customer inquires

• recording details of comments, inquiries, complaints, and actions taken in jci collection tool

• identifying, escalating priority issues, and reporting to the high-level management