International Telecaller

• Responsible to receive in-bound and make out-bound calls to connect with JCI customers

• Obtain and evaluate all the relevant data to handle complaints and inquiries

• Analyze customer behavior and set frequency of call penetration

• Responsible for collection activities of all the active cusotmers for North America & Canada region

• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints

• Following up complicated customer calls where required

• Maintain automated call logs and proactively remind the customers of their account status

• Support cusotmers sharing Invoice copies and SOA’s basis the requirement

• Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments

• Maintain work efficiently and respond quickly to customer inquires

• Recording details of comments, inquiries, complaints, and actions taken in JCI Collection Tool

• Identifying, escalating priority issues, and reporting to the high-level management

• Experience

  3 - 9 Years

• No. of Openings

  10

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com)

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office