Job Description - IBPO Executive (US Healthcare RCM)
Company: Slick Software Solutions
Job Title: IBPO Executive / Senior Process Executive
Experience: 2-4 Years
Location: Hitech CIty, hyderabad
Employment Type: Full-Time
Work Mode: Work from Office
Process: US Healthcare BPO / RCM
Job Summary:
We are looking for experienced IBPO professionals with 2-4 years of experience in US Healthcare BPO operations. The ideal candidate should have hands-on experience in healthcare back-office processes, strong analytical skills, attention to detail and the ability to meet productivity and quality targets.
Roles and Responsibilities:
- Handle day-to-day US Healthcare BPO operations and assigned process activities.
- Process and review healthcare-related transactions accurately within defined TAT.
- Verify patient, insurance and claim-related information as per process requirements.
- Handle documentation, data entry and transaction processing.
- Identify discrepancies, errors and missing information and take corrective action.
- Maintain process accuracy, productivity and quality benchmarks.
- Follow standard operating procedures (SOPs) and client-specific guidelines.
- Coordinate with internal teams to resolve process-related issues.
- Prepare daily productivity and performance reports when required.
- Escalate complex cases to the team leader or supervisor.
- Maintain confidentiality of patient information and follow HIPAA guidelines.
- Support process improvements and ensure consistent service delivery.
Required Skills:
- 2-4 years of experience in BPO / IBPO / US Healthcare operations.
- Good understanding of back-office operations and transaction processing.
- Experience in data entry, documentation and process validation.
- Strong attention to detail and analytical skills.
- Good communication and coordination skills.
- Basic knowledge of MS Excel and MS Office.
- Ability to meet daily productivity, quality and TAT targets.
- Knowledge of US Healthcare RCM is preferred.
- Ability to work independently and as part of a team.
Candidate Profile:
- Strong problem-solving and multitasking abilities.
- Good time management and organizational skills.
- Willingness to work in US shifts.
- Immediate joiners or candidates with a short notice period preferred.
Interested candidates can share their updated resumes at:
Contact: