Intenational Voice Process

Prov HR Solution Private Limited

we are hiring!!

role - customer care specialist

experience - min 1 year in international voice process or 2yeats in domestic voice process

location - chennai

job description

• answering incoming calls from lyca mobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

• to escalate issues to concerned internal departments or team leaders as and when required.

• ensure adherence to product scripting in all other customer communications

• fault resolutions and raising tickets to respective departments

• manage and maintain product related databases in line with the specified kpi’s.

• ensure quality of data capture from customers.

• flexibility with shift patterns is required to ensure.

• able to handle email & chat when required.

requirement

excellent english communication

willingness to work in us shift

cab facility - pickup and drop

experience - min 1 year in international voice process or 2yeats in domestic voice process

location - chennai

job description

• answering incoming calls from lyca mobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

• to escalate issues to concerned internal departments or team leaders as and when required.

• ensure adherence to product scripting in all other customer communications

• fault resolutions and raising tickets to respective departments

• manage and maintain product related databases in line with the specified kpi’s.

• ensure quality of data capture from customers.

• flexibility with shift patterns is required to ensure.

• able to handle email & chat when required.

requirement

excellent english communication

willingness to work in us shift

cab facility - pickup and drop

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.Com, BDS, B.E, B.Ed, B.Sc, M.B.A/PGDM, M.Tech, M.Sc

• Role

  Intenational Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office