Roles and Responsibilities
Inside Sales/Telesales Manager is to manage the telesales team and make them pitch our product offerings to them,
Getting technical documents completed for any proposal and resolving customer's queries.
Provide Training to the telesales team.
Development of effective sales strategies and set the monthly sales targets.
Implementing and monitoring the performance of sales strategies.
Analyzing the performance of the telesales team members & developing sales scripts.
Building and maintaining long-term customer relations.
Preparing and presenting detailed and accurate sales reports.
Addressing any customer queries and complaints through the phone.
Maintaining an updated record of all important customer information in the database.
Recording sales calls and meeting details for future reference.
Taking up any urgent requests or queries in a timely manner.