Information Technology Support Engineer

Avant Future Mobility

100% remote

• 7+ years working as technical support engineer or network operations within the iot, wireless/networking, or connected car industries • experience and willingness to provide multi-channel support through phone, web, e-mail and chat • available to work a shift between 6 am and 6 pm ist • available to meet the requirements of 24x7 support operations including readiness for shift work during weekend, post business hours and holidays as scheduled • self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected • experience with various cellular & wi-fi technology components such as 4g/5g, wi-fi connectivity management, and wi-fi hotspot • experience with iot solutions that involve complex ota campaigns, lifecycle management, api/network integrations with various cell carriers/connectivity/fleet management platforms, and esim providers • strong cross-functional experience with engineering, customer support, finance, product management, and marketing • knowledge of the basic milestones within the cellular provisioning process and how to manage the sim lifecycle • confidence and ability to lead troubleshooting and escalation efforts with service providers • strong business and technical acumen with the ability to translate.

• Experience

  7 - 13 Years

• No. of Openings

  6

• Education

  B.C.A, B.Sc, Any Bachelor Degree, Post Graduate Diploma

• Role

  Information Technology Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home