Information Technology Engineer Graduate Experience Jobs in Bangalore

As an Information Technology Executive based in Bangalore, you will play a vital role in supporting and maintaining the company's IT infrastructure. Your work will significantly impact the efficiency of the organization. **Key Responsibilities:**- **Technical Support:** Provide help to users experiencing IT issues, ensuring reliable operation of hardware and software. This includes troubleshooting, diagnosing problems, and implementing solutions promptly. - **Network Maintenance:** Assist in monitoring and maintaining the company's network systems. You'll ensure that connections are stable and secure, allowing for uninterrupted communication and data flow.- **System Management:** Help in managing and updating software applications to keep them current and functional. This involves regular checks and updates to prevent issues and enhance performance.- **Documentation:** Maintain accurate records of IT processes, user issues, and solutions provided. Clear documentation helps in tracking recurring problems and implementing long-term fixes.- **Collaboration:** Work with other IT team members on projects and initiatives. Collaboration helps solve complex technical issues and improves overall team performance.**Required Skills and Expectations:**Candidates should have a Bachelors degree in Computer Applications (B.C.A) and 1 to 3 years of relevant IT experience. Strong problem-solving skills and the ability to communicate effectively with technical and non-technical users are important. Knowledge of network protocols, hardware setup, and software applications is essential. You should be detail-oriented and able to work independently as well as part of a team, demonstrating a proactive approach to tasks and challenges.

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100% REMOTE 7+ years working as technical support engineer or network operations within the IoT, wireless/networking, or connected car industries Experience and willingness to provide multi-channel support through Phone, Web, E-mail and Chat Available to work a shift between 6 am and 6 pm IST Available to meet the requirements of 24x7 support operations including readiness for shift work during weekend, post business hours and holidays as scheduled Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected Experience with various cellular & Wi-Fi technology components such as 4G/5G, Wi-Fi connectivity management, and Wi-Fi hotspot Experience with IoT solutions that involve complex OTA campaigns, lifecycle management, API/network integrations with various cell carriers/connectivity/fleet management platforms, and eSIM providers Strong cross-functional experience with engineering, customer support, finance, product management, and marketing Knowledge of the basic milestones within the cellular provisioning process and how to manage the SIM lifecycle Confidence and ability to lead troubleshooting and escalation efforts with service providers Strong business and technical acumen with the ability to translate.