Avant Future Mobility

Bangalore, Karnataka

100% REMOTE 7+ years working as technical support engineer or network operations within the IoT, wireless/networking, or connected car industries Experience and willingness to provide multi-channel support through Phone, Web, E-mail and Chat Available to work a shift between 6 am and 6 pm IST Available to meet the requirements of 24x7 support operations including readiness for shift work during weekend, post business hours and holidays as scheduled Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected Experience with various cellular & Wi-Fi technology components such as 4G/5G, Wi-Fi connectivity management, and Wi-Fi hotspot Experience with IoT solutions that involve complex OTA campaigns, lifecycle management, API/network integrations with various cell carriers/connectivity/fleet management platforms, and eSIM providers Strong cross-functional experience with engineering, customer support, finance, product management, and marketing Knowledge of the basic milestones within the cellular provisioning process and how to manage the SIM lifecycle Confidence and ability to lead troubleshooting and escalation efforts with service providers Strong business and technical acumen with the ability to translate.