- Key Responsibilities:
1. Room cleaning: Ensure that guest rooms are cleaned and sanitized to the highest standards to provide a comfortable stay.
2. Customer service: Interact with guests in a friendly and professional manner, addressing any concerns or requests promptly.
3. Stocking supplies: Keep track of inventory and ensure that guest rooms are well-stocked with amenities such as towels, toiletries, and linens.
4. Assisting guests: Provide assistance to guests with luggage, information about the hotel facilities, and any other needs they may have during their stay.
5. Maintaining common areas: Keep public spaces such as lobbies, hallways, and restrooms clean and organized for a pleasant guest experience.
- Required Skills and Expectations:
1. Prior experience: 1-3 years of experience in a similar role in the hospitality industry is preferred.
2. Attention to detail: Ability to notice and address small details in guest rooms and common areas to maintain cleanliness and organization.
3. Customer service skills: Good communication skills and a friendly demeanor to provide excellent service to guests.
4. Physical stamina: Ability to stand for long periods, lift heavy objects, and perform cleaning tasks efficiently.
5. Team player: Willingness to work collaboratively with other hotel staff members to ensure a smooth operation and guest satisfaction.