Hotel General Manager

Gift Bliss Stay Inn LLP

Organize and coordinate daily operations to ensure maximum efficiency

Supervise and evaluate housekeeping and other staff.

Ensure supplies and equipment are adequate in quantity and quality.

Handle customer complaints and resolve them.

Assist in procuring quotes for the products and services.

Assume responsibility of budgeting and monitoring expenses.

Enforce adherence to regulations and quality standards.

Ensure all records are kept properly and consistently.

Review and prepare reports for senior management.

Hands-on experience in customer service, sales and marketing.

Good communication skills - written and verbal.

Responsible for Corporate and Travel Agent Room Sales for the serviced apartments.

Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

Update action plans and financial objectives quarterly.

Identify new markets and business opportunities and increase sales.

Represent Hotels in various events and exhibitions.

Implements all sales action plans related to my market areas as outlined in the marketing plan.

Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.

Provide the highest quality of service to the customer at all times.

Executes and supports the operational aspects of business booked (. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).

Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

Develop strong relationships with the property front office team to ensure working in unity and always striving to achieve the same goals.

Attending all department and hotel meetings

Experience : 3 - 5 Years

No. of Openings : 1

Education : Diploma, BHM

Role : Hotel Manager

Industry Type : Hotel / Restaurant / Hospitality

Gender : Male

Job Country : India