A hospitality executive, such as a hospitality manager, has many responsibilities, including:
Managing staff: Hiring, training, supervising, and evaluating staff
Managing budgets and finances: Setting budgets, tracking expenses, and managing accounts
Customer service: Handling customer complaints and requests, and ensuring guests receive high-quality service
Event management: Ensuring the smooth running of events and functions
Inventory and stock management: Ensuring there's enough food and drinks to deliver memorable customer experiences
Health and safety: Ensuring the business adheres to health, safety, and security regulations
Marketing: Planning marketing campaigns to attract customers
Reporting: Preparing reports for senior management
Building maintenance: Organizing building maintenance and renovation projects
Licensing: Ensuring licenses and regulations are complete and up-to-date
Specific responsibilities can vary depending on the field, such as a restaurant manager monitoring food handling and preparation safety, or a travel hospitality manager coordinating trips for clients