An Overnight Guest Service Representative job description entails providing excellent customer service during overnight hours in the hospitality industry. As a representative, you will work at the front desk of hotels, motels, or resorts and assist guests with a variety of tasks. These tasks include check-in and check-out procedures, booking reservations, answering guest inquiries, and addressing complaints. You will ensure guests have a comfortable stay by providing them with towels, room amenities, and recommending local restaurants or attractions.