Sathahip Hotel and Homes

UKUnited Kingdom

The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction. Work Very closely with the hotel owners and other stakeholders.

A room attendant is responsible for keeping guest rooms clean and stocked with amenities. They may also assist housekeepers in replacing linens and towels and readying rooms before guests check in.

The Night Auditor is the First Point of Contact for Guests During the Late-night Shift, Acting as Both the Concierge and Front Desk Receptionist. They're Responsible for Checking in Guests, Preparing Invoices for Guests Checking Out the Next Morning, Coordinating Emergency Repairs and Resolving Guest Conflicts.

A parking attendant supervises a hotel parking lot or garage, ensuring security, charging guests for parking and keeping the lot or garage clean.

A Valet Parks Guests Vehicles for Them and Collaborates with Parking Attendants to Ensure Vehicles are Safe and Properly Assigned to Guest Accounts.

A hotel receptionist, also referred to as a front desk clerk, handles the front desk and is in charge of greeting guests, assigning guests to rooms and providing keys, managing guest accounts, collecting payments, resolving conflicts for guests and delegating guest service tasks to other hotel staff.

A Guest Service Agent Checks Guests in and Out of the Hotel, Upgrades Rooms and Services and Orders Amenities and Supplies for Individual Rooms as Needed.

The front desk supervisor oversees hotel receptionists and night auditors, providing training, creating shift schedules and resolving complex conflicts.

A porter in a hotel is responsible for escorting guests to rooms, collecting and delivering luggage to guest rooms and keeping the hotel lobby and other public spaces clean and organized. In some hotels, they may also assist the concierge in making transportation reservations.

A bellhop typically works at a large hotel representing the hotel at the front door, greeting guests and collecting and delivering luggage to and from guest rooms.

A concierge specializes in tending to guests' needs, including making reservations for dining, transportation, entertainment and local sightseeing. They also provide information about the surrounding area and directions, assist during special events and collaborate with cleaning and maintenance staff to ensure guest rooms meet expectations.

A reservation agent specializes in providing guests the most convenient and enjoyable experience they can have by upgrading guest rooms and accommodations, recommending nearby locations and events, booking dining and entertainment and reserving other services for guests.