Guest Service Officer - Full Time - Freshers

As a Guest Service Officer, you will be the first point of contact for guests and play a vital role in ensuring a positive experience. Your main responsibilities will include:

- Welcoming Guests: Greet guests warmly upon arrival, making them feel valued and comfortable from the start.

- Managing Check-ins/Check-outs: Handle the check-in and check-out processes efficiently, ensuring all necessary information is collected and communicated clearly.

- Responding to Guest Inquiries: Address guest questions and concerns promptly, providing accurate information about amenities, services, and local attractions.

- Handling Reservations: Manage room bookings and coordinate with the front desk to accommodate guests’ preferences and requirements.

- Resolving Complaints: Listen to any issues guests may have and work to resolve them in a friendly and professional manner, ensuring satisfaction.

- Maintaining Records: Keep accurate records of guest interactions and feedback to help improve service quality and enhance the guest experience.

To excel in this role, you should possess strong communication skills to interact effectively with guests and team members. A friendly and approachable demeanor is essential for creating a welcoming atmosphere. Basic computer skills are necessary for managing booking systems and records. Time management is important to handle multiple tasks efficiently. Being a team player and having a willingness to learn will greatly contribute to your success in this role. A high school diploma is required, and prior experience in customer service is a plus but not mandatory.

• Experience

  0 - 1 Years

• No. of Openings

  22

• Education

  12th Pass

• Role

  Guest Service Officer

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 27 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  4th Floor, Jupitara Place, GS Rd, ABC Point, Sree Nagar, Guwahati, Assam-781005.