Guest Relation Executive (Female)

Experience - 2+years

Preference given to only Mysuru candidates

Roles and Responsibilities -

Ensuring a positive guest experience throughout their stay or visit

Handling guest inquiries, requests, and complaints promptly and effectively

Resolving any issues that arise during a guest's stay.

Ensuring that all staff members provide excellent customer service and adhere to company policies.

Coordinating special services for VIP guests,

Acting as a liaison between guests and management, conveying guest feedback and concerns to the appropriate departments.

Implementing strategies to improve guest satisfaction based on feedback and reviews.

Maintaining high standards of cleanliness, comfort, and service in guest areas

Conducting regular inspections of guest rooms and public areas to ensure they meet company standards.

Handling emergency situations calmly and efficiently, such as medical emergencies or facility issues affecting guests.

Building strong relationships with repeat guests and corporate clients.

Skills required -

1. Proven work experience as a Guest Relations Supervisor or similar role.

2. Understanding of all management best practices and relevant laws.

3. Proficiency in English and Kannada; knowledge of other languages is a plus.

4. Customer service drive with outstanding communication and active listening skills.

5. Excellent problem-solving and multitasking skills.

6. Leadership skills along with the ability to motivate a team into high performance.

7. Ability to work flexible hours.

8. Strong sense of responsibility and a professional presentation

Job Types: Full-time, Permanent, Fresher

Pay: ��18, - ��20, per month

• Experience

  2 - 3 Years

• No. of Openings

  1

• Role

  Guest Relation Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office