GRS Fantasy Park

Mysore, Karnataka

Experience - 2+yearsPreference given to only Mysuru candidatesRoles and Responsibilities -* Ensuring a positive guest experience throughout their stay or visit* Handling guest inquiries, requests, and complaints promptly and effectively* Resolving any issues that arise during a guest's stay.* Ensuring that all staff members provide excellent customer service and adhere to company policies.* Coordinating special services for VIP guests,* Acting as a liaison between guests and management, conveying guest feedback and concerns to the appropriate departments.* Implementing strategies to improve guest satisfaction based on feedback and reviews.* Maintaining high standards of cleanliness, comfort, and service in guest areas* Conducting regular inspections of guest rooms and public areas to ensure they meet company standards.* Handling emergency situations calmly and efficiently, such as medical emergencies or facility issues affecting guests.* Building strong relationships with repeat guests and corporate clients.Skills required -1. Proven work experience as a Guest Relations Supervisor or similar role.2. Understanding of all management best practices and relevant laws.3. Proficiency in English and Kannada; knowledge of other languages is a plus.4. Customer service drive with outstanding communication and active listening skills.5. Excellent problem-solving and multitasking skills.6. Leadership skills along with the ability to motivate a team into high performance.7. Ability to work flexible hours.8. Strong sense of responsibility and a professional presentationJob Types: Full-time, Permanent, FresherPay: 18,000.00 - 20,000.00 per month