key responsibilities:
1. assist passengers: greet and assist passengers with check-in, boarding, and any other inquiries to ensure a pleasant travel experience.
2. baggage handling: safely handle luggage, load them onto the aircraft, and ensure they reach the correct destination.
3. security checks: perform security checks on passengers and luggage following standard protocols to maintain airport security.
4. coordinate with crew: communicate effectively with flight crew and ground staff to ensure smooth operations throughout the flight.
5. customer service: provide exceptional customer service by addressing any passenger issues or concerns promptly and professionally.
required skills and expectations:
- strong communication skills to interact effectively with passengers and colleagues.
- ability to work efficiently under pressure in a fast-paced airport environment.
- attention to detail to accurately handle luggage and perform security checks.
- physically fit to lift and handle luggage as required.
- professional demeanor and grooming standards to represent the airline positively.
- basic computer skills to operate airline systems for check-in and ticketing processes.