Key Responsibilities:
1. Assist passengers: Greet and assist passengers with check-in, boarding, and any other inquiries to ensure a pleasant travel experience.
2. Baggage handling: Safely handle luggage, load them onto the aircraft, and ensure they reach the correct destination.
3. Security checks: Perform security checks on passengers and luggage following standard protocols to maintain airport security.
4. Coordinate with crew: Communicate effectively with flight crew and ground staff to ensure smooth operations throughout the flight.
5. Customer service: Provide exceptional customer service by addressing any passenger issues or concerns promptly and professionally.
Required Skills and Expectations:
- Strong communication skills to interact effectively with passengers and colleagues.
- Ability to work efficiently under pressure in a fast-paced airport environment.
- Attention to detail to accurately handle luggage and perform security checks.
- Physically fit to lift and handle luggage as required.
- Professional demeanor and grooming standards to represent the airline positively.
- Basic computer skills to operate airline systems for check-in and ticketing processes.