key responsibilities:
1. operating equipment: operating various ground support equipment and vehicles to assist in the efficient functioning of ground operations at the airport.
2. customer service: providing exceptional customer service to passengers by assisting with check-in, baggage handling, and resolving queries or concerns.
3. safety compliance: ensuring strict compliance with safety regulations and procedures to maintain a secure environment for staff and passengers.
4. communication: effectively communicating with airline crew members, ground staff, and airport authorities to coordinate operations smoothly.
5. teamwork: collaborating with fellow ground staff members to handle tasks efficiently and contribute to a positive work environment.
6. multitasking: handling multiple tasks simultaneously, such as coordinating aircraft parking, guiding passengers, and managing baggage.
7. problem-solving: resolving any issues or challenges that may arise during ground operations to minimize disruptions and delays.
required skills and expectations:
- minimum educational qualification of 12th pass or equivalent.
- strong communication skills to interact with passengers and team members effectively.
- ability to work in a fast-paced and dynamic environment with attention to detail.
- willingness to work in shifts and adapt to changing work schedules.
- knowledge of airline operations and ground handling procedures preferred.
- physical fitness and stamina to handle manual tasks and work in outdoor conditions.
- customer-focused attitude with a willingness to go the extra mile to ensure passenger satisfaction.