We are looking for dedicated Ground Staff in Kolkata, India to support day-to-day airport operations. This entry-level position is suitable for individuals with a passion for customer service and a willingness to learn.
Key Responsibilities:
- **Passenger Services:** Assist passengers with their check-in, boarding, and luggage handling to ensure a smooth travel experience.
- **Customer Support:** Address inquiries and resolve issues for passengers, providing information about flights, services, and airport facilities.
- **Baggage Handling:** Safely manage and transport passenger luggage, ensuring it is loaded and unloaded correctly and promptly.
- **Safety and Security:** Follow airport safety regulations and protocols, helping to maintain a secure environment for all passengers and staff.
- **Collaboration:** Work closely with team members and other departments to streamline operations and enhance customer satisfaction.
Required Skills and Expectations:
Candidates must have completed at least their 10th standard education and have a friendly and approachable demeanor. Strong communication skills in English and local languages are essential for effective interaction with passengers. Attention to detail, a positive attitude, and the ability to work in a team are important qualities. While prior experience is not required, a willingness to learn and adapt in a fast-paced environment is essential. Candidates should ideally possess good problem-solving skills and a commitment to providing excellent service.