Hiring For 10th Pass Freshers - Ground Staff

job summary

ground staff are responsible for ensuring smooth airport operations by assisting passengers, coordinating baggage handling, managing check-in and boarding procedures, and maintaining safety and service standards. they serve as the face of the airline, ensuring a positive passenger experience and efficient flight operations.

key responsibilities

passenger handling

assist passengers during check-in, security checkpoints, boarding, and arrivals.

verify passenger documents, passports, and tickets.

provide information regarding flight schedules, delays, and gate changes.

handle passenger queries, complaints, and special assistance requests (prm, unaccompanied minors, elderly passengers).

check-in & boarding operations

operate the departure control system (dcs) to check in passengers and issue boarding passes.

tag and check baggage, ensuring weight and security regulations are followed.

coordinate boarding announcements and escort passengers to the aircraft when needed.

ensure accuracy of the passenger manifest.

baggage handling support

coordinate with ramp and baggage handling teams for loading/offloading.

manage lost, delayed, or damaged baggage reports.

assist in baggage tracing and documentation.

safety & security procedures

follow all airport and airline safety guidelines.

ensure restricted areas are secured and only authorized personnel access them.

report any suspicious activity or security concerns immediately.

customer service

provide excellent customer service at all times.

assist vip passengers, transit passengers, and passengers requiring special care.

handle service recovery during delays, cancellations, or disruptions.

coordination & communication

work closely with cabin crew, airport authorities, and ground handling agents.

relay flight-related information to the operations control center.

support load control, gate coordination, and aircraft turnaround processes.

administrative tasks

maintain documentation and operational reports.

update flight information systems.

assist with daily shift handovers and briefings.

required skills & qualifications

skills

strong communication and interpersonal skills

customer service orientation

problem-solving and quick decision making

ability to multitask and work under pressure

teamwork and coordination

basic computer and system-handling skills

qualifications

minimum: 10+2 (higher secondary) or equivalent

bachelor’s degree preferred (for senior roles)

fluency in english and local languages

basic knowledge of aviation operations (training can be provided)

age and grooming standards as per airline policy

work environment

shift-based work, including weekends and holidays

standing for extended hours

fast-paced and high-pressure airport environment

• Experience

  0 - 6 Years

• No. of Openings

  39

• Education

  10th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mumbai