Interview For Ground Staff || 12th Pass - Freshers

Job Summary:

Ground Staff are responsible for ensuring smooth airport operations and providing excellent customer service to passengers before, during, and after flights. They handle check-in procedures, boarding, baggage services, and assist passengers with their travel needs.

Key Responsibilities:

🧾 Passenger Handling

Assist passengers during check-in and boarding

Verify passenger identification and travel documents

Issue boarding passes and baggage tags

Guide passengers to departure gates

🛄 Baggage Handling

Weigh and tag checked luggage

Ensure baggage complies with airline policies

Coordinate with baggage handling teams

Assist passengers with lost or delayed baggage

📞 Customer Service

Address passenger queries and complaints

Provide information on flight schedules, delays, and cancellations

Assist special passengers (elderly, disabled, VIPs, unaccompanied minors)

✈️ Boarding & Departure

Make boarding announcements

Ensure smooth boarding procedures

Check boarding passes and documents at gates

📋 Safety & Security

Follow airport safety regulations and procedures

Ensure compliance with airline and aviation authority guidelines

Report any suspicious activity or security concerns

💼 Operational Support

Coordinate with airline staff, security, and other departments

Handle flight documentation and reports

Assist in flight arrivals and departures

Required Skills:

Excellent communication and interpersonal skills

Customer service orientation

Problem-solving ability

Ability to work in shifts (including nights and weekends)

Teamwork and coordination

Basic computer knowledge

Educational Qualification:

Minimum: 10+2 (Higher Secondary)

Preferred: Graduate in any field (Hospitality/Aviation preferred)

Experience:

Freshers can apply

Prior experience in aviation, hospitality, or customer service is an advantage

Salary Range (India):

Fresher: ₹20,000 - ₹25,000 per month

Experienced: ₹25,000 - ₹40,000+ per month

• Experience

  0 - 6 Years

• No. of Openings

  83

• Education

  12th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Chennai